TERMS AND CONDITIONS OF SALE
The following terms and conditions apply for doing business with Reel Diving AB (556541-5550) including orders made via our business to business (B2B) webshop
- Ordering
Ordering to Reel Diving can be done through:
The online store accessed by individual login.
Santi B2B portal https://b2b.santidiving.com/ accessed by individual login
Special orders can be made by e-mail to the sales representative responsible for the account.
2. Pricing
The pricing is set out in a written pricelist from Reel Diving. The prices do not include delivery and possible payment fees. The pricing is also shown in the Reel Diving online store.
The customer is fully responsible for all eventual taxes, customs duties, importation and other fees that may be applicable for the country of destination. The customer is responsible for gathering information about local customs and understands that customs declarations can cause delays in delivery outside of Reel Divings control.
Any comments on an invoice such as noticing that a price is wrong or a discount is missing needs to be submitted to Reel Diving in writing within 10 days of the issue of the invoice to accounts@reeldiving.com
After this time no changes will be made to an invoice.
Reel Diving reserves the right to cancel an order in case of obvious pricing errors, that is, I the declared price differs significantly from the actual price of the product.
Example: - Price shown 0,00 € or no price.
- Price of 10,00 € for a product worth 1000 €.
Prices are subject to change without prior notice from Reel Diving.
Reel Diving is entitled to adjust the price on an already confirmed order if the production and delivery cost from suppliers are increased by more than 5% between the orders confirmation and delivery. In such cases written notice will be given to the buyer and the buyer has 10 days to cancel the order in writing after given notice of the adjustment.
3. Campaigns and offers
To use a specific campaign and/or offer from Reel Diving it is important that the correct information as given by Reel Diving is included in the order. This can be for example a campaign code that is to be written in the comments of the order or similar.
For customers that are on prepayment terms who wish to claim a specific discount not automatically added in the webshop it is necessary to contact the sales staff of Reel Diving before placing the order and processing payment.
4. Retention of title
The goods remain as the property of Reel Diving until the entire purchase cost has been paid to Reel Diving.
5. Terms of delivery
Delivery is according to Ex Works incoterm meaning that the risk and responsibility of the goods associated with the transport is borne by the buyer. For practical reasons and unless otherwise notified by the buyer in advance Reel Diving will arrange a shipment with a forwarder of choice and invoice this cost to the buyer according to the current pricelist.
6. Returns
Reel Diving accept no returns without prior written agreement to be obtained by the buyer prior to sending any goods back to Reel Diving.
Failure to do so will result in an administrative fee of 20% of the total value of the returned item(s).
Any items returned in agreement with Reel Diving must be in the original and unused state as well as in the original undamaged packaging.
Each return must be marked clearly with the order or invoice number referring to its original sale.
7. Notice of lack of conformity
If a product delivered is not in accordance with the specifications and/or is damaged in any way this must be noted in writing to Reel Diving within 5 days of receiving the goods.
For example if the buyer has ordered a size L and receives a size XL this needs to be noted to Reel Diving so that the correct action can be taken without delay.
In the case of hidden faults these shall be reported to Reel Diving within 5 days of becoming aware of them but no taler than 1 year from the delivery.
Reel Diving is not liable in the event of defect, damages or wears occurs due to improper use, breach of instructions and guidelines, improper assembly by the buyer, changes made to the goods by the buyer or repairs that the buyer has done incorrectly, lack of maintenance and common wear and tear.
8. Privacy
Reel Diving respects the privacy of its customers.
Customers personal data is handled only inside Reel Diving except for cases in which third parties carry out certain tasks, such as processing payments, sending items, or handling orders. In these cases Reel Diving only gives third parties the information that is necessary for the task in question.
By trading with Reel Diving the customer agrees that Reel Diving store this information in the company.
9. Force Majeure
Reel Diving is not responsible for delays or damages caused by an event of force majeure, extraordinary event or circumstance beyond its control, such as
• Natural disasters, such as earthquakes, hurricanes, floods, tornados and fires
• Human events, such as wars, riots or other major upheavals
• Performance failures such as disruptions in telephone service attributable to the telephone company, labor disputes other than those of the contractual parties, government restrictions, or supplier problems (product unavailable)
10. Applicable law and possible disputes
Trade is subject to Swedish law, disputes between seller and buyer, unless resolved by negitioations between the parties are resolved in a local court close to the seller.